4 March 2026
Rebuild checklist for reducing admin drag
Before commissioning a new platform, map friction clearly. This avoids expensive builds that simply digitise existing inefficiencies.
Last reviewed: 12 March 2026
1. Document the current flow
Track the full lifecycle from enquiry to completion and identify every handoff point.
2. Measure delays and rework
Quantify where time is spent on duplicate entry, manual chasing and corrective actions.
3. Separate logic from habit
Some steps are critical controls; others are legacy habits that can be removed.
4. Define phase-one outcomes
Choose outcomes that are visible quickly, such as reduced admin hours or faster certificate turnaround.
5. Plan handover and support
Ensure documentation, ownership and support pathways are defined before launch.
Primary next step
Map the highest-friction process in your current workflow and get a phased implementation plan.